Privacy and cookie policy

This Privacy Policy describes how your personal data is collected, used, and disclosed when you visit or make a purchase on the website www.letshelter.com.

PRIVACY AND COOKIE POLICY of https://letshelter.com/

This Privacy Policy describes how your personal data is collected, used, and disclosed when you visit or make a purchase on the website www.letshelter.com.

The Data Controller is LETSHELTER SRL, VAT number: 04377710241, with registered office in Via Beata Giovanna, 63 - 36061 Bassano del Grappa (VI) - Italy 

The Controller collects your personal data and processes it, either directly as Controller or by using the work of other subjects who will act as Data Processors.

Collection of personal data

When you visit the Site, we automatically collect certain information from your device, including browser data, IP address, time zone, and data from some cookies installed on your device. In addition, while you browse the Site, we collect specific information about the web pages and products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. We will refer to this automatically collected information as "Device Information".

We collect Device Information using the following technologies:

    - "Cookies" are data files that are placed on your device or computer and often include an anonymous unique identifier. 

    - "Log files" track actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

    - "Web beacons," "tags," and "pixels" are electronic files used to record information about how you browse the Site.

Cookies are linked to the browser used and can be disabled directly from the browser, thus refusing/revoking consent to the use of cookies. It should be noted that disabling cookies may prevent the correct use of some functions of the site itself.

Instructions for disabling cookies can be found on the following web pages:

Internet Explorer™: http://windows.microsoft.com/it-IT/windows-vista/Block-or-allow-cookies

Edge™: https://support.microsoft.com/it-it/help/4027947/microsoft-edge-delete-cookies

Safari™: https://support.apple.com/it-it/HT201265

Chrome™: https://support.google.com/chrome/answer/95647?hl=it

Firefox™: http://support.mozilla.org/it/kb/Attivare%20e%20disattivare%20i%20cookie

Opera™: http://help.opera.com/Windows/10.20/it/cookies.html

In addition to functional cookies, for which user consent is not required for use, this site uses third-party cookies such as:

In addition, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your first and last name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this data as "Order Information."

When we talk about "Personal Data" in this Privacy Policy, we are referring to both Device Information and Order Information.

Processing methods

The Controller processes Users' Personal Data by adopting appropriate security measures aimed at preventing unauthorized access, disclosure, modification, or destruction of Personal Data.

Processing is carried out using IT and/or telematic tools, with organizational methods and logic strictly related to the indicated purposes. In addition to the Controller, in some cases, categories of persons in charge involved in the organization of the site (administrative, commercial, marketing, legal personnel, system administrators) or external subjects (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) may have access to the Data, also appointed, if necessary, as Data Processors by the Controller. The updated list of Processors can always be requested from the Data Controller.

Purpose of processing

We generally use Order Information to fulfill orders placed through the Site (which includes processing payment information, arranging for shipping, and providing invoices and/or order confirmations). Additionally, we use Order Information to:

  • Communicate with you;

  • Provide you with information or advertising relating to our products or services, in line with the preferences you have shared with us.

We use the Device Information we collect to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

User Data is also collected to comply with legal obligations, respond to requests or enforcement actions, protect its rights and interests (or those of Users or third parties, as well as for the following purposes: contacting the User, Statistics, contact management and sending messages, and Interaction with social networks and external platforms.

Legal basis for processing

The legal basis for the Processing is:

  • The legitimate interest of the owner: for the data provided by the user during contact/information requests and for cookies necessary for the functioning of the site;

  • Consent: for profiling and/or third-party cookies installed on the site and for sending newsletters or marketing activities;

  • The contract: for data entered at the time of purchase.

Scope of communication and dissemination

Personal data whose dissemination is strictly related to the management of the site may be disclosed to subjects specifically involved in the provision of the service. The data may also be communicated, for the management of the purposes listed above, to certain categories of subjects contractually linked to the Data Controller (including in any countries outside the European Union) for example: - subjects who provide services for the management of the information system and telecommunication networks and providers; - to third-party service providers to whom the communication is necessary for the fulfillment of the services covered by the service; - competent authorities for the fulfillment of legal obligations and/or provisions of public bodies, upon request. The subjects belonging to the aforementioned categories perform the function of Data Processor, or operate in total autonomy as distinct Data Controllers. Data deriving from the use of third-party cookies will also be available to the third parties indicated above, unless deactivated by the user. The list of appointed data processors is available at the registered office of the Data Controller.

Transfer of data to non-EU countries

This site may share some of the collected data with services located outside the European Union area. The transfer is authorized based on specific decisions of the European Union and the Guarantor for the protection of personal data.

Exercise of rights by Users

The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or otherwise of the same from the Data Controller, to know their content and origin, to verify their accuracy or request their integration, cancellation, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, their processing. Requests should be addressed to the Data Controller at the e-mail address hello@letshelter.com.